A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization.

You've done your diagram, you have picked your KPI - Draw a line in the Sand...don't do anything else till this KPI reaches its goal.

Eg: 5% growth, Churn <5% etc. pick one....go fix it.

Draw a new line - Only allowed if the CUSTOMER gave you permission.

You need data to come up with some hypothesis....

Here are some SaaS analytics solutions
https://www.totango.com/
http://www.gainsight.com/
Intercom - https://www.quora.com/What-are-alternatives-to-Totango

https://www.parsely.com/ focuses on publishing

 

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The Lean Analytics Cycle

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